CRISIS COMMUNICATIONS

Crisis and issues management support

Your company reputation is priceless and needs close protection in the event of a crisis. We offer extensive issues and crisis management support, ensuring we are on hand instantly to offer advice and help manage enquiries from the media on a 24/7 basis.

As a highly experienced crisis management agency, we have supported companies through many difficult situations, from cases involving death, fire, accidents and injuries to public disputes, protests, tribunals, claims of discrimination, OFSTED and CQC inadequate inspections and much more. 

Crisis communication agency

How we can support you

At the heart of our service is our relationship with your organisation. By building links before any major issue arises, we can effectively support you through every stage of a crisis; before, during and after. 

Our Crisis Communications retainer offers peace of mind that our experienced team will be available to help when the going gets tough.

However, if you are caught off guard with an unexpected issue we can offer ad hoc support.

  • Immediate support & advice 24/7 & call back within 1 hour
  • Standby statements, press releases and social media posts
  • One to one support and coaching for your spokespeople
  • Key message development
  • Crisis planning and strategic consultancy
  • Media monitoring
  • Internal communications support
  • Post-crisis pro-active PR 

Testimonial

Mosaic were absolutely brilliant in supporting us every step of the way during what was a very stressful time for myself and my staff. I can confidently say that with their guidance we made all the right decisions and our business has not only survived a crisis but has become stronger in the long run.

Crisis Client

Crisis training

Crisis planning and media training is advisable to ensure your team is fully prepared should a serious issue arise.

We can help you prepare, implement and test your crisis plans and offer crisis management training – including desk-top exercises and broadcast skills – to ensure you are equipped with the right skills to handle the media effectively. 

Crisis Communications training services

Related services

Get in touch to discuss your project

FAQs

What is crisis communication and why is it important?

Crisis communication refers to the strategies and tactics an organisation employs to communicate with its stakeholders and the public during a challenging, unexpected, or adverse event. Its importance lies in the ability to manage and mitigate potential damage to an organisation's reputation, maintain public trust, and ensure transparent and timely communication in the face of adversity.

What makes a good crisis communication?

Good crisis communication is characterised by transparency, timeliness, accuracy, and empathy. It means addressing the issue head-on without evasion, providing regular updates as the situation unfolds, ensuring all information disseminated is factual and clear, and demonstrating genuine concern for those affected.

What is the goal of crisis communication?

The primary goal of crisis communication is to protect and defend an organisation's reputation during and after a crisis. This involves managing the narrative surrounding the event, ensuring stakeholders are well-informed, minimising speculation and misinformation, and positioning the organisation as proactive, responsible, and responsive.

Why is it important to have a crisis communication plan?

Having a crisis communication plan is essential because crises are often unpredictable. A pre-established plan ensures that an organisation can respond swiftly and effectively when a crisis occurs, minimising potential damage to its reputation and operations. It provides a roadmap for communication, ensuring consistency, clarity, and coordination among all parties involved.