We are digital thinkers

Meet the team


Karen Ainley

Chief Executive

Karen has an MSc in Digital Marketing Communications, a BA (Hons) in Publishing & Computer Studies and holds the Google Analytics Individual Qualification certification. Karen is an expert at devising integrated PR, marketing and crisis strategies. A former newspaper reporter, BBC radio newsreader, BBC Look East TV presenter and reporter, Karen works with clients on a strategic level and regularly delivers media training. She also teaches the digital module of CIM's professional marketing qualifications.


Kevin Bentley


A radio and TV pro, Kevin spent 20 years working for the BBC - the latter half as a reporter and producer with BBC Look East and the East at Westminster. He has also worked for radio stations including BBC Essex and Radios 1, 2 and 4. Kevin is a co-founder of Mosaic and an experienced media trainer, presenter, voice-over artist and after-dinner speaker. He is the Deputy Leader of Essex County Council, a Colchester Borough Councillor and former National President of Round Table. Kevin likes to relax with a spot of Masterchef-style cooking.


Rachel Hillier

Head of Finance & Personnel

Rachel looks after Mosaic's finances and HR. A member of the board of management, she hails from a city background - previously working in a global insurance company. Her Higher Diploma in Administrative & Secretarial Procedures means she is extremely organised and precise. Rach is the longest serving Mozzer and has been with us for 15 years!


Gemma Rawlinson

Operations Director

Gemma manages operations and oversees sales, marketing and project scheduling at Mosaic. A member of the board of management, she was runner-up for CIPR Young Communicator of the Year and holds the CIM Professional Marketing Diploma. Gemma was the brains behind a three year social media campaign for the NHS which won a CIPR Gold Award for 'Best Use of Social Media'. Gemma is also a trained yoga teacher and puts this to good use in the office. Her claim to fame is roller skating in a music video!


Pal Gleed

Digital Account Manager

Pal has a degree in Business Studies (majoring in Marketing) and over 15 years hands-on digital marketing experience. He previously managed e-commerce activities at leading ferry operator DFDS Seaways before working with Cunard, Fred Olsen, Royal Caribbean and a number of other major cruise lines on digital promotions. Pal assists clients with their websites, SEO, copy writing and online troubleshooting to ensure websites perform to their fullest. Outside of work Pal likes eating out, live music, playing 5-a-side football, doing a bit of DIY and spending time with his family and pups.


Lindsay Palmer

Web & Graphic Designer

With a BA (Hons) degree in Graphic Design, Lindsay began her career in London producing creative solutions in the healthcare and pharmaceuticals sector for clients such as Bayer and Pfizer, before then working as a Graphic Designer in the fashion industry. Lindsay is one of Mosaic’s in-house designers, producing creative content for print, web and video. Outside of work, Lindsay loves to travel and would like to explore more of South East Asia.


Chris Douglas

Web & Graphic Designer

Chris' passion for design, gained from a traditional design background, means our creative solutions will always challenge and surpass your expectations. Chris studied design for four years and has worked for a number of creative agencies. He is a keen cyclist and British Cycling level 2 coach, developing Olympic stars of the future.


Sergi Duran Nyssen

Web Designer & Developer

Sergi is our international Web Designer & Developer. Born in Paris and raised in a small town near Barcelona, he’s lived and worked in Cape Town, Tokyo and London. He likes designing and developing fast loading, responsive websites using validated, accessible and semantic coding practices. He’s been specialising in HTML, CSS & bespoke WordPress development for more than 14 years. Outside work, Sergi loves cycling, hiking, taking pictures and cooking.


Jenny Grinter

PR & Digital Account Manager

Jenny has more than 20 years’ experience in senior PR and comms roles in higher education and with the police. She started out as a journalist on newspaper titles in Essex, and loves meeting people and writing their story. She has expertise in PR strategy and campaign development, crisis management, media training, internal communications and publications. Outside work she plays cricket for Colchester.


Alex Ainley

Digital Account Executive

Alex is currently studying for a Level 3 electrical engineering BTEC and in his free days helps out the Mosaic team. In his role as Digital Account Executive he gets actively involved with client website and video projects. Alex has a keen interest in music and hiking, is obsessed with Dr Martens, and would love to travel and see as much of the world as possible.


Angus Shaw

PR & Digital Account Executive

After graduating from the University of Essex with a BA (Hons) in English Literature, Angus clocked a year and a half as a B2B journalist, reporting on all things SMEs. Now, as a PR & Digital Account Executive his day-to-day involves getting clients into the media, copywriting and much more. Outside work, Angus loves writing stories and music.


Ruth Collin

Media Training & Client Support

Ruth is a former BBC broadcast journalist, producer and researcher. She then moved into media liaison and PR working firstly in the police service and then for a range of private sector clients. She also has significant experience in the development of strategy, governance and policy. Her media training clients include the MOD and the NHS. Ruth is also an experienced virtual facilitator in training, meeting and conference settings.

Want to work with our creative team?